When you organise a successful event, regardless of it being a small conference or a large corporate gathering, it relies heavily on the quality of your event staff. The right team can ensure smooth operations, excellent customer service and overall, a positive experience for your guests.
Selecting the right event staff can be challenging and knowing what to look for is crucial. This is where we come in! We’ve put together the following guide to provide you with key factors to consider when hiring event staff and the potential challenges you might face.
What Qualities Should Your Event Staff Hold
Experience
This is very important and needs to be relevant experience. If you need registration staff or event coordinators, it is essential to hire individuals that have experience in similar roles. Staff who have worked in conference settings before are familiar with the high-pressure environment and will be prepared to handle any issues that might arise.
Communication Skills
The staff at your event will often be the first point of contact for your guests. It is therefore essential they are approachable, articulate and can manage interactions with attendees.
Flexibility and Adaptability
Things don’t always go to plan with events, so your staff need to be able to think on their feet and adapt to changing circumstances. Whether it is dealing with last-minute changes or unexpected challenges, having adaptable staff will mean your event still runs smoothly.
Appearance and Attitude
The event staff that you hire will ultimately represent your brand, so they need to always maintain a professional appearance and attitude. Look for event staff that present themselves well and demonstrate a positive, proactive approach to their work.
Teamwork and Reliability
Event staff usually work as part of a larger team so it is essential that they can collaborate effectively. Reliability is also key – having staff turning up late or not at all can disrupt an event’s flow. Our staff have a proven track record of punctuality and dependability.
The Advantages of Hiring the Right Event Staff
The main advantage is that the right event staff can enhance the guest experience. They will feel welcome and will be looked after throughout the event. Professional event staff can help build the brand’s reputation and leave a lasting positive impression.
Another advantage of hiring the right event staff is that they can ensure the event runs smoothly from start to finish. From setting up the venues, to managing guest registrations, professional event staff can keep operations on track.
Thirdly, outsourcing your event staff will reduce your stress of managing the event. Knowing that you have a professional team of capable and reliable staff allows you to focus on more important things such as sponsors and attendees instead of the logistical issues.
The Disadvantages of Hiring Event Staff
When we start to work with new clients, they often explain that one of their biggest challenges is finding professional event staff with the right qualifications and experience. It can be tempting to cut costs and hire staff that are less qualified, but this can lead to a poor service and potentially impact your event negatively.
Clients have also shared with us that sometimes in the past they have had staff cancellations at the last minute which can be a real pain for organisers. Working with us, will give you peace of mind as we can provide backup staff to mitigate the risk of this happening.
Choosing the wrong event staff agency can also be a disadvantage because the staff they provide may not align with your values or the event ethos. We make sure that at planning stage, we understand your brand values and make sure that we match the right staff to your event.
Having a successful event depends on many factors but choosing the right event staff is key. By prioritising experience, communication skills and reliability can lead to a smooth and stress-free event.
If you are planning a conference or event and need assistance with staffing, please get in touch and we can discuss your requirements in more detail.