Pinnacle Events Staff

Privacy Policy

Pinnacle Event Staff Ltd – Data Privacy Policy

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

Pinnacle Event Staff Ltd (PES) is committed to processing any personal information about its staff, contractors, partner and clients in ways that comply with its legal and regulatory obligations, and to being clear about what it does with their personal information.

This notice applies to staff, clients, partners, contractors & stakeholders or visitors. This notice does not form part of any contract of employment or other contract to provide services. We may update this notice at any time.


Data collection

PES provides on-site event support for Commercial clients. This involves working with the personal data of our clients which we do in the capacity of a data processor. Any personal data at events is not stored or used by PES.

PES do not collect any special category data as part of client engagements but may collect personal information which we receive when:

  • you engage with us or purchase our services to fulfil onsite event support
  • you engage with our social media accounts, including LinkedIn and Twitter
  • you make an enquiry on our website
  • or as a potential new client who wishes to use or consider our services

The information we may collect includes the following types of information:

  • Business name and details,
  • Business contact name,
  • Email address and telephone contact numbers
  • Photographs taken at events (where permission is given)
  • Information obtained through electronic means such as IP address or cookies
  • Information about your use of our information and communications systems
  • Your payment information such as credit or debit card details and bank account details.

Personal data collected from Staff will be captured necessary to meet our legal obligations as an employer. This may include special category data in relation to any disabilities but only necessary for the interests of our staff when working for PES


How do we use the data we collect?

Predominantly we are a data processor of personal data for our clients. Engagement and ongoing correspondence is completed for our legitimate interests or to fulfil our contractual obligations

For staff, contractors and suppliers we act as a data controller.

Any processing activities we undertake are fully compliant with UK and European data protection regulations and in accordance with the requirements of our client(s)


For the processing activities we undertake we collect your personal information:

  • to administer our staff records in meeting our responsibilities as an employer
  • for Internal record keeping and administration in our relationship with you
  • to provide you with services that you may request from us
  • to meet our legal and regulatory obligations
  • to fulfil our obligations to our clients
  • to interact with users on social media platforms including LinkedIn and Twitter,

Information we may collect through our website is needed

  • to help identify your computer;
  • for clients and guests to access information they may require.


How do we collect this information?

We collect personal information:

  • from our clients who provide us with data e.g. their own business and contact details
  • from publicly available sources: social media, internet services such as Linked In, direct referrals, other Corporate bodies
  • from staff who register with us to support our client events

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.


Keeping your information safe and secure.

PES is committed to keeping personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.  

In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will be looking to be certified to the UK Cyber Essentials scheme in 2019

Should we need to transfer personal information to third parties located outside the UK, we will ensure that information is protected to a level which meets the requirements of UK and European data protection regulations


Third party access

Access to your personal information is only allowed when required by law or is required as part our fulfilling our service obligations.  We do not, and will never, sell or share your personal information with other third parties.

We do make use of third-party service providers to help us fulfil our services and where we do, the third party is required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes and we only permit them to process your personal data for specified purposes and in accordance with our instructions or where you have given your consent.


We use third party providers to:

  • administer our staff records
  • to administer our Website and any contact support
  • for social media sharing and promotion
  • for financial administration and payroll

If you would like to know the specific details of the third parties with whom we share your data with please contact us at


How long do we keep personal information?

Your personal information is held for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements OR as agreed with you.

Where you have made an enquiry or purchased services from us it is normally beneficial for us to keep the data for any future contact. However, to ensure our clients are happy for us to hold their records as outlined in this policy, we have considered a data retention policy which includes periodic checks with you to assure us that you wish us to continue to working with you. In cases where our engagement has clearly finished we will delete your data after 3 years after any last interaction OR as you request


Website cookies

Although we aren’t currently using cookies, we may well use cookies on this website in the future. If we do so, then we will update this policy

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify your browser settings to decline cookies should you prefer but this may prevent you from taking full advantage of the website.


Links to other websites:

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.



PES do not undertake any marketing activity with our clients

We may make unsolicited approaches and calling to new potential contacts or business clients, using prospect information held within our records or using information drawn from publicly-available sources. These approaches are made in a fully complaint manner as governed by PECR, with the contacts being given the option to opt out from such contact

Social media channels such as Facebook, Linked In and Twitter are used to share details of clients’ events but only where we have explicit permission. This may include the posting of photographs but only where approval of our client is held.

Any changes to our marketing activities will be up dated in this Policy and we will ensure that the activity we undertake will be compliant with UK and European data protection regulations.


Controlling your personal information

You may choose to restrict the collection or use of your personal information or you may want us to delete (or erase) your records; if you would like to exercise any of your rights under UK & EU data privacy legislation please contact us at 0800 756 1055.

You may request access to the details of personal information which we hold about you under UK and European data protection regulations. If you would like details or a copy of the information held on you please write to International House, 24 Holborn Viaduct, London, City of London, EC1A 2BN

If you believe that any information we are holding on you is incorrect or incomplete, or you wish to raise a complaint about how we are using your data please write to or email us as soon as possible, at the following address.

International House, 24 Holborn Viaduct, London, City of London EC1A 2BN

We will promptly correct any information found to be incorrect.


Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in January 2019