Tag: hiring event staff

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Why Investing in Skilled Event Staff Can Save You Time and Money

When planning an event, whether it’s a corporate conference, a high-profile hospitality gathering, or an internal business meeting, the success of the event hinges on seamless execution. While it may be tempting to cut costs by using in-house staff or volunteers, investing in skilled event staff can ultimately save you time and money. Here’s why professional event staffing is a smart investment.

  1. Expertise Ensures Efficiency

Professional event staff are trained to handle the fast-paced, high-pressure environment of live events. They understand the logistics, can quickly adapt to unexpected challenges, and keep everything running smoothly. Their experience in roles such as registration, session scanning, directional support, and event hosting means that they can manage tasks swiftly and effectively, preventing bottlenecks and unnecessary delays.

  1. Reduced Training and Supervision Costs

Hiring in-house staff or volunteers often requires time-consuming training to ensure they understand their roles. This not only takes time away from other important tasks but also increases the risk of errors due to inexperience. Skilled event staff come prepared, requiring minimal supervision. This allows event organisers to focus on higher-level responsibilities rather than micromanaging the workforce.

  1. Improved Attendee Experience

A well-run event leaves a lasting impression on attendees. Experienced event professionals provide excellent customer service, ensuring guests feel welcomed, informed, and well taken care of. From event hosts to registration teams and directional staff, a knowledgeable team helps create a seamless and enjoyable experience, leading to positive feedback and increased attendee satisfaction.

  1. Avoid Costly Mistakes

Mistakes at events can be costly. Poorly managed registration desks, lost data, or inefficient crowd control can result in frustrated attendees, negative feedback, and even financial losses. Experienced event staff anticipate problems before they arise, mitigating risks and ensuring the event runs smoothly. Their expertise minimises the likelihood of errors that could otherwise lead to reputational damage or additional expenses.

  1. Flexible and Scalable Workforce

Hiring a professional event staffing agency like Pinnacle Event Staff allows you to scale your workforce according to your needs. Whether you require a small team for an internal event or a large-scale team for a corporate conference, you can adjust staffing levels as necessary. This flexibility ensures you are only paying for the personnel you need, rather than maintaining a full-time team year-round.

  1. Maximising Productivity and ROI

Time is money, and a well-trained event team ensures every minute is used effectively. From streamlining check-ins to efficiently managing on-site logistics, professional staff keep things on track, reducing delays and inefficiencies. The smoother the event runs, the more successful it is, leading to higher attendee engagement, better networking opportunities, and increased ROI for organisers.

Investing in skilled event staff is not an expense; it’s a cost-saving strategy that ensures a seamless, professional, and well-executed event. With their expertise, efficiency, and ability to enhance the attendee experience, professional event staff help reduce risks, eliminate costly mistakes, and improve overall event outcomes.

Whether you need support for registration, logistics, or event management, we can provide a trusted and experienced team to deliver the best results for your event. Get in touch to find out more about how we can support your event. 

 

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5 Skills All Event Staff Should Have

Event management is a very competitive market, especially after the pandemic so there are many different event skills you will need to become a successful event planner and manager. 

Flexibility 

All event staff should be flexible to deal with the constantly changing situations that an event can bring. A successful event staff member will deal with problems when they arise, quickly, quiet and efficiently – it is part of the job! If the pandemic has taught us anything we need to be flexible when it comes to switching from a face-to-face event to an online event when venues close. 

Be a people person

Another event skill that event staff often share is people skills. At events you need to feel comfortable dealing with high-level executives, vendors, co-workers, sponsor representatives, customers, suppliers, other staff and event delegates. A good event manager can resolve conflicts, be a pleasant negotiator and maintain a sense of humour throughout. Building relationships with people is key. 

Organisation 

Organisational skills are key when it comes to event management to ensure the event goes to plan and is delivered. Many event planners have tried and tested checklists that they have built over the years.  Event managers and planners also need to be able to delegate to avoid burnout and ensure that all things go to plan. 

Listening and Communication skills 

Listening skills is both important in the planning stage but also the execution stage of an event. Both Managers and event staff need to have good listening skills to pay attention to what is said by the client but also supervisors and co-workers.  Communication is also key as it keeps everyone on track and ensures the goals of the event are clear to everyone involved. Always communicate in a way that is respectful to everyone and doesn’t put anyone down. 

Be unflappable. 

Events can be stressful so it is important as an event manager not to crack under pressure. Stay level-headed and always treat everyone with respect, not matter what the situation. Always give the impression that you are cool, calm and collected, even if you’re a bundle of nerves inside! 

If you are looking for event staff with the above qualities and skills then please get in touch. 

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How hiring skill-specific event staff can positively impact your event 

Hiring skill-specific event staff can make a real difference to your event. As an event staffing company, it is our job to recruit the best staff and constantly evaluate their performance at each event as well as develop their skill set.

When working with our clients we try to provide them with a strong team of experienced staff who are ideally managed by one of our supervisors. This can make life much easier on-site at the event and the supervisor can more than likely think on their feet, troubleshoot and add a lot of value to the client.

There can often be a crossover in skills from staff however the event will decipher the function of the roles and may vary depending on each event. We always look to the client for guidance on how they would like areas of their event to run and what process they have in mind for running it. We then ensure that our staff are placed in a range of roles so that they gain a more rounded experience allowing them to be placed in a variety of roles if necessary.

Playing to their strengths

Many individuals will have strengths in certain event roles, for example, working at event registration is a skill-specific role and staff need to be confident working on different registration platforms and tech-savvy on how the various systems work with very little or no briefing. The staff also require the skill of being able to work under pressure as often they will need to register large numbers of delegates, quickly and efficiently while ensuring excellent customer service at the same time.

Positive impact

We know when we have provided clients with the right staff, as we ask for immediate feedback.

“We often receive feedback from our clients about how our staff removed pressure on the day of the event and that they needed very little direction or briefing,” says Elisa Drummond, Co-Founder at Pinnacle Event Staff.

Having staff on site who work on the delivery side, day-in-day-out means you have an experienced team who know what can go wrong and are able to adapt and be flexible to the demands of the event. Hiring staff who really care about the customer experience is key to us and our clients.

What our clients say:

“Pinnacle Event Staff were superb to work with onsite at Money20/20 Europe 2017. Nicola and Elisa proactively managed their teams, coming up with solutions before we, as the organisers, even knew that there was an issue. They went above and beyond to fully understand what we were trying to achieve at the event and ensured that their team reflected this throughout,” Operations Director at Money 20/20 Europe.

“I would never be able to deliver a high level of service without the team that Pinnacle provides, I’m always happy for them to represent my organisation. Elisa and Nicola provide staff who work as an extension to my own team which plays an integral part in the success of my larger events. Having worked with Pinnacle for the past 7 years I can highly recommend the service,” Operations Director at Wilmington Healthcare.