Case studies

Money 2020 Europe 2017

Money 2020 Europe is where the future of money is built. The event brings together the entire financial services industry for three days, ideas are created, partnerships are formed, and future trends are imagined.

Having a background in event management was crucial to fulfil this brief… The Pinnacle Team were asked back for the second year running to advise and create a staffing plan in order to support this large-scale conference and exhibition which had grown to 8000 delegates. We were entrusted by the operations team to create a staffing plan and recommend how many staff would be needed in each area to deliver this amazing event. The event also runs in Las Vegas annually with an impeccable track record for customer service, we were tasked with the challenge of recreating and managing a team to who could hit the ground running and deliver the same outstanding customer experience in Europe that has been experienced in previous years in the US.

Our solution was a team of 63 experienced, passionate event professionals, this included 3 Team Leaders to manage and oversee the team onsite. The Pinnacle Team worked in the following areas/roles:

  • Event Managers
  • Team Leaders
  • Registration
  • Speaker running
  • Information Points
  • Track Room Managers
  • Green Room Manager
  • Speaker Room Manager
  • Cloakroom Stewards
  • Taxi Rank and travel Co-ordinators
  • Queue Management
  • Directional Staff
  • VIP Event Hosts

Pinnacle Event Staff were superb to work with onsite at Money20/20 Europe 2017. Nicola and Elisa proactively managed their teams, coming up with solutions before we, as the organisers, even knew that there was an issue. They went above and beyond to fully understand what we were trying to achieve at the event and ensured that their team reflected this throughout.” Operations Director