Category: Case studies

Case studies

BIBA Medical

BIBA Medical provides education, news and insights that connect communities of physicians and the medical device industry.The company tasked Pinnacle Event staff to support the organisation and running of a virtual event – the annual symposium.

THE BRIEF

Our brief from BIBA Medical was to support with the organisation of the virtual annual symposium. Due to COVID-19, the in-person event needed to be delivered virtually using a custom-made event platform. The support we provided needed to be pre-event and also include live event support on the day.

THE BESPOKE SOLUTION

We provided the client with a trusted member of the team to support the client pre-event and during the live virtual event.

The role involved being the main point of contact for speakers, briefing them ahead of the event, helping with updating data, managing the incoming general enquiries inbox, registrations and generally being on hand to assist with any ad hoc tasks that came up along the way.  During the event our team member was on hand to deal with any last minute issues, brief speakers virtually and assist with any technical issues on the virtual platform.

CLIENT FEEDBACK

“Pinnacle were super flexible with my requirements, as always, providing me with very last-minute admin support for a complex virtual meeting. Communication was swift and clear, and the support provided by Monique was invaluable. Despite the challenges of a new, remote-working environment, and an often rushed and ever-changing brief, Monique set to work swiftly, professionally and diligently. I hope we can work together in a face-to-face capacity in the future!”  Senior Event Manager, BIBA Medical.

For more information about how we can assist with your event whether that be in-person or virtually, please contact us here.

Case studies

MCM Creative Group

MCM Creative Group is a fully integrated agency that creates experiences that change what audiences think, feel, and do. The agency was tasked with organising a 20th Anniversary event consisting of a conference and gala dinner for one of their corporate clients. Their client was bringing together 350 employees from around the world for the first time in 20 years.

THE BRIEF

Our brief from MCM Creative Group was to provide a team to support the 20th Anniversary event which consisted of a 2-day conference at the Royal Lancaster Hotel, an evening event at the Tower of London, and a gala dinner at the Science Museum.

We provided a team of 25+ staff across five days to support meet and greet at airports, train stations and coach transfers, and registration and event staff for the 2-day conference.

The staff covered a wide range of front-line, customer-facing activities including the list below:  

  • Supervisor
  • Hosts at London Heathrow and London Gatwick Airports, Edinburgh Train Station and Kings Cross Train Station to meet and greet guests and direct them to their transport to London.
  • Coach Transfer Hosts to meet and greet all of the guests at Kings Cross Train Station and for all of the evening events.
  • Registration staff based in London, these staff checked-in all of the guests, handed out welcome packs, and an agenda for the event.
  • Conference staff to support the running of the 2-day conference.
  • All hosts used an online platform to register delegates at each of the meeting points.

THE BESPOKE SOLUTION

Pinnacle Event Staff worked together to provide the client with an experienced team of event staff to cover all the areas and activities requested. We hand-picked the staff in each area based on their strengths and previous experience and we also provided the client with a supervisor to manage registration and plenary sessions at the conference.

CLIENT FEEDBACK

“We were really happy with the hosts provided and would definitely request them again. They were efficient, took instruction well, used their initiative, and were super-friendly with our guests,” Senior Event Manager.

Case studies

Binumi Pro

Binumi Pro is a video content platform that allows companies to create their own video using their propriety filming kit and App. The company tasked Pinnacle Event staff to support a camera crew with running a live meeting for a client across 7 UK locations.

THE BRIEF

Our brief from Binumi Pro was to provide a small team to support Santander Bank’s Roadshow. Our staff were needed to support a camera crew for their client’s live streaming event at seven different locations across the UK: Milton Keynes, London, Leicester, Bootle, Bradford, Belfast, and Glasgow.

The live meeting consisted of the bank’s executive team hosted by the CEO. The live streaming format was used to save time and money for everyone traveling to one location. They also wanted to test how this live event could take place at various locations across the UK.

THE BESPOKE SOLUTION

We worked with a very short lead time (a week or so) to provide the client with an experienced team of 13 staff to cover all the areas and activities requested.

The event staff were trained to use the Binumi Pro App and also traveled to their relevant locations for setup the day before. This enabled them to have a practice run-through to ensure everything was ready for the live event the following day.

In addition to assisting with operating cameras for live questions to the CEO of the bank, our staff provided the usual event management activities. These included being the first point of contact for the client, running registration, setting up the rooms and equipment for the event, sound checks, and assisting with communication with other teams located across the UK.

CLIENT FEEDBACK

“It was very hard but a success and your team were amazing!”, says Christopher Bo Shields, Chief Creative Officer and Co-founder of Binumi Pro.

“Just a quick one to say your team was amazing and truly helped us all deliver the best service to our client.  It was awesome. A big thank you to you and the team, you guys are the best!”, says Operations Director, Binumi Pro.

For more information about how we can assist with your event requirements, please contact us here.

Case studies

MOI Global – Oracle Openworld Europe 2020

MOI Global is a creative agency with global offices in London, New York, Munich, Dubai, Singapore, and Sydney. The agency was tasked with organising the two-day, data-driven technology event, Oracle Openworld Europe 2020 for over 11,000 delegates in February 2020.

THE BRIEF

Our brief from MOI Global was to provide a very large team to support the MOI and Oracle event teams’ pre-event and on-the-day event support.

We provided a team of 140 staff across two days to support the main event and several additional smaller events running alongside. The main purpose of us providing staff was to assist MOI Global with the onsite execution and delivery of the event.

The staff covered a wide range of front-line, customer-facing activities including the list below:  

  • Registration
  • Welcome and directional
  • Queue management
  • Information Desks
  • Speaker Liaison and runners
  • Plenary Session Managers
  • Stream Session Managers
  • Scanning staff
  • Welcome Hosts
  • VIP Lounge Hosts
  • Executive Lounge Hosts

THE BESPOKE SOLUTION

Pinnacle Event Staff worked together to provide the client with an experienced team of event staff to cover all the areas and activities requested. We hand-picked the staff in each area based on their strengths and previous experience and we also provided the client with three supervisors to manage registration, streaming sessions, and plenary sessions. Due to this being a large event both founders of Pinnacle Event Staff also traveled onsite to oversee the team and to help to manage the staff on the day of the event to ensure all was running smoothly.

Case studies

Microsoft

(MS) is an American multinational technology company. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. As of 2016, it became one of the world’s largest software makers by revenue, and one of the world’s most valuable companies.

THE BRIEF
To provide a uniformed and experienced regular onsite event support team at Microsoft head offices; Thames Valley Business Park, Paddington, Liverpool Street and Edinburgh. The staff oversee both internal and external events for Microsoft and their exclusive partners on a weekly basis and often at short notice.

THE BESPOKE SOLUTION
We provide an experienced team of event support staff including supervisors who are able to oversee the team on larger events. Our event support team solely oversee and manage the events taking place at these locations and are the main point of contact for the event owner, ensure that the presenters have everything they need, that the event runs smoothly and ensure catering runs to time as well as any other ad hoc duties that come up throughout the day. All staff go through an onboarding process to become a part of this team and there are very strict standards in place. A seasonal uniform is selected for the client and is managed and maintained by us.

Case studies

Money 2020 Europe 2017

Money 2020 Europe is where the future of money is built. The event brings together the entire financial services industry for three days, ideas are created, partnerships are formed, and future trends are imagined.

THE BRIEF
Having a background in event management was crucial to fulfil this brief… The Pinnacle Team were asked back for the second year running to advise and create a staffing plan in order to support this large-scale conference and exhibition which had grown to 8000 delegates. We were entrusted by the operations team to create a staffing plan and recommend how many staff would be needed in each area to deliver this amazing event. The event also runs in Las Vegas annually with an impeccable track record for customer service, we were tasked with the challenge of recreating and managing a team to who could hit the ground running and deliver the same outstanding customer experience in Europe that has been experienced in previous years in the US.

THE BESPOKE SOLUTION
Our solution was a team of 63 experienced, passionate event professionals, this included 3 Team Leaders to manage and oversee the team onsite. The Pinnacle Team worked in the following areas/roles:

  • Event Managers
  • Team Leaders
  • Registration
  • Speaker running
  • Information Points
  • Track Room Managers
  • Green Room Manager
  • Speaker Room Manager
  • Cloakroom Stewards
  • Taxi Rank and travel Co-ordinators
  • Queue Management
  • Directional Staff
  • VIP Event Hosts

THE CLIENT FEEDBACK
Pinnacle Event Staff were superb to work with onsite at Money20/20 Europe 2017. Nicola and Elisa proactively managed their teams, coming up with solutions before we, as the organisers, even knew that there was an issue. They went above and beyond to fully understand what we were trying to achieve at the event and ensured that their team reflected this throughout.” Operations Director

Case studies

Imperial Corporate Events

Established in 2002, Imperial has become one of the leading corporate event agencies in the UK. Imperial provides tickets and hospitality packages for the world’s most exclusive corporate events such as the Monaco Grand Prix, Royal Ascot, the Henley Royal Regatta and many more.

THE BRIEF
To provide a team of 35 uniformed hosts and supervisors to meet and greet VIP clients at their prestigious corporate hospitality facility within Fawley Meadows at Henley Royal Regatta.

THE BESPOKE SOLUTION
We provided an experienced team of 35 hosts who were on hand to welcome the guests and show them to their table ensuring they had everything they needed throughout their day. Our team also ran the drinks service to keep customer glasses charged at all times.

THE CLIENT FEEDBACK
We are so pleased with the quality of staff you have provided for this prestigious event. The team were amazing and worked so hard a superb effort by everyone. Massive thank you also to the team at Pinnacle for organising and hosts for sticking with it! Head of Events.

Case studies

Cogora

Cogora sits at the heart of a highly engaged community of over 220,000 healthcare professionals. Cogora is a very busy company running a full calendar of conferences yearly for the pharmaceutical industry across the UK and in Ireland.

THE BRIEF
To put together local teams to support 30 of their annual conference and exhibitions across the country and Ireland, all of the staff needed to be based in close proximity to each venue to keep expenses to a minimum.

THE BESPOKE SOLUTION
We are able to provide the client with local staff of varying team sizes from 1 to 12. The Pinnacle Team support the client in various roles at conferences including:

  • Team Leaders
  • Registration staff
  • Room Managers
  • Directional Staff
  • Live Demonstrators
  • Exhibition Stand Hosts
  • Group training session management 

THE CLIENT FEEDBACK
I started working with Elisa and Nicola from Pinnacle Event Staff, after they were highly recommended to me. They have lived up to expectation and currently provide our UK conferences with all of our staffing needs. The hostesses have all been approachable, professional and hard working. They thrive to be involved and together we all seamlessly merge as one team. I highly recommend Pinnacle Event Staff! Operations Director, Cogora

Case studies

The Boodles Tennis

An annual international tennis championship that is one of the ‘must-attend’ summer social gatherings, giving guests the opportunity to mingle at close quarters with the world’s tennis elite in beautiful surroundings at Stoke Park. The Boodles is an exclusive tennis exhibition featuring the World’s top players over a 5 day period in the lead-up to Wimbledon.

THE BRIEF
Our client required a Player Liaison Assistant to support their existing Team.
The individual in this role was to work alongside the Player Liaison Manager briefing the tennis players on their match times, press related activities, organising practise courts, managing hotel requirements as well as transportation, ensuring they had everything they needed, and being the main point of contact. The role is pivotal to the running of the competition requiring experience, someone who takes initiative and has great attention to detail.

THE FEEDBACK
Pinnacle provided us with a first-class person to work with at The Boodles, who was efficient, pro-active, happy and very accommodating with all our players, entourage and clients – nothing was too much trouble! We now use their services every year for our specialist event roles.  We find Pinnacle Event Staff very professional and a good company to work with, so look forward to them supplying us with additional event staff for future events.  Head of Events, Boodles

Case studies

The Patient Safety Congress & Awards

The Patient Safety Congress aims to transform the UK’s approach to delivering high quality care. The congress has an unrivalled scope of content and award-winning examples of best practice from the Patient Safety Awards. The Patient Safety Awards takes place on the evening of the first day of the congress.

THE BRIEF
The Pinnacle Team are asked to provide a variety of staff at these prestigious events for both the Patient Safety Congress and Patient Safety Awards Ceremony. This is a conference, exhibition and awards ceremony for 2000+delegates.

THE BESPOKE SOLUTION
We provide a team of up to 35 experienced staff including two Team Leader’s to manage the team onsite and be the clients main point of contact, we also provide:

  • Registration
  • Speaker running
  • Track Room Managers
  • Speaker Lounge Management
  • Hostess’s for Awards Ceremony

THE CLIENT FEEDBACK
I would never be able to deliver the high level of service without the team that Pinnacle provide, I’m always happy for them represent my organisation. Elisa and Nicola provide staff who work as an extension to my own team which plays an integral part to the success of my larger events. Having worked with Pinnacle for the past 5 years I can highly recommend the service. Operations Director, Willmington Healthcare